Wednesday, September 2, 2015

Day in the Life Of: Customer Support

My name is Amy Mize and I’m in the Customer Support department at the corporate office. I have been employed with PTL for a little over 4 years. Prior to having the privilege of working here, I was a stay at home mom for 14 years until we moved back to KY after my husband retirement from the Marine Corps. I have 2 children, and if I am not running around from school, volunteering, church and sporting events, I am here.  I’m going to do my best to tell you what I do in a day.  My day starts at bright and early at 6:30a.m.  The first thing I do when I get to work is check my voicemail, go through emails, open up websites that I will be using to help cover trucks, and open up the programs  that I will be using that day (AS400 and Wintouch).
     I also check my loads from the night before and make sure everything went ok, and resolve any issues that had occurred since I left the day before. At this time I am also going through my service failures from the night before and rescheduling any appointments that need to be changed.
     Customer Support has many different daily duties that are an important part of making PTL run smoothly. Our department helps cover the trucks for PTL through current customers, brokers and going on “the hunt” on websites for loads. We try to be added to many of the availability load list that companies send out, that way the hunt is a little easier and help make sure our drivers are avoiding layovers.
However, our main goal and purpose is to work along with the salesman & customer service department to bring on new business for PTL as well as providing excellent communication assistance for our existing accounts. We are able to make ourselves as an additional contact for customers and potential customers to provide rates, check availability and to answer any other questions that they may have regarding our services. We call on companies within our wintouch program, scan through manufacturing list and also go through the driver leads that come in. Did you know that if you turn in a lead and it leads to new business with PTL that you get paid $250? How great is that? (Check out more explanation here https://www.youtube.com/watch?v=ACI2bppDVAA )
I am also involved with the Social media program through PTL, and able to attend monthly meetings, where our department’s comments and thoughts are able to be expressed. I love being able to attend these meeting. 
#DriveForPTL
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Tuesday, September 1, 2015

Proclamation 2015

Paschall Truck Lines loves our drivers so much that we not only celebrate Driver Appreciation Week, but honor them city-wide by getting a Proclamation signed stating officially September 14-September 19, 2015 as Driver Appreciation Week in Calloway County. The week is dedicated to the hard work that our drivers not only do for Paschall Truck Lines, but for our community as a whole.

Paschall Truck Lines celebrates Driver Appreciation week with cookouts at all of our terminals, activities, and even prizes for all of our drivers. This year, there will be prizes being given out on our social media sites for those that are so busy keeping America moving that they cannot stop to join us for the festivities. Stay tuned for a great week, and thank you Calloway County for recognizing the work of our amazing drivers!
 
#DriveForPTL
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Wednesday, August 26, 2015

Sharonda Pew

Earlier this week I met new PTL driver Sharonda Pew at the North Lot in Murray while she was waiting for her truck assignment.  Sharonda is from Alabama and has been driving OTR for about one year.  She likes working for PTL so far and says everyone has been very helpful.  It was so great to meet you and I hope we get to know you better in the future.  Good luck and be safe!


#DriveForPTL
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Monday, August 24, 2015

September NO VIOLATIONS

Congratulations to these drivers who were inspected by the DOT and received a report indicating NO VIOLATIONS!!!
 *Any time you are inspected by the D.O.T. and receive a report indicating NO VIOLATIONS, you will receive a $30 bonus!! All you have to do is send the report to Driver Services, Attn: Gene Fielder.  Please send these using Transflo with a completed "Driver Logs" coversheet.

Joseph Allen
Dolline Banks
Paul Burgett
Erik Burnett
Matthew Caldwell
Harry Findley
Charles Hall
Stephen Hill
Clinton Hurley
Clinton Hurley
Herman Jones
Zachary Jones
Patrick Kennedy
Anthony King
William Kurth
Kwame Kyei
Ruben Leal
Todd Ludlam
David Mass
Richard May
Justine Mosley
Gregory Perry
Jerome Pettiford
Richard Rankin
George Reeves
Lacresha Sandifer
Lacresha Sandifer
Raul Sandoval
Allen Schmidt
Anthony Schuster
Mikal Shaffer
Josheph Spivey
Lori Stoneberger
Justin Suarez
Jospeh Wark
Richard Wood


If you have any questions please call Gene in Driver Services at extension 335.
 

Friday, August 21, 2015

"910 is a perfect day" - Charles Oblisk

Earlier this week we had a chance to catch up with Charles and Stephan at the North Lot.  Stephan is a P1 trainee and recently broke the current record of legal miles driven in one day by a P1 of 841 by
driving 854 miles in one 24 hour period!
I spoke with Charles this morning and here’s how they did it:
00:00 – Begin Driving
07:00 – Stop for a 10 hour break
17:00 – Begin Driving
23:59 – Finish Driving
Charles says when everything works perfectly, he can drive 910 miles in one 24 hour period!  Charles, thanks so much for thinking strategically to maximize your ability to move freight. 
We know this doesn’t work for every load our drivers are dispatched on, but we challenge you to take a look at your next preplan to see if there is an opportunity to plan your driving hours to get the most
miles you can!  Miles=Dollars for everyone!

Wednesday, August 19, 2015

Missing Paperwork No More

If you are involved in the trucking industry you know how important paperwork is. Getting all of your paperwork turned in is the company's paycheck and a drivers paycheck. There are drivers who rarely have paperwork issues, and one of those drivers is Lawanna Johnson. Last week at the North Lot in Murray, Lawanna saw Jenn who has worked in the department that works with missing paperwork. Lawanna begins telling her story of being at lunch and leaving the paperwork on the table and once going back to get it, it was gone! She did not know what to do. As Jenn is listening and trying to come up with a solution for Lawanna, Sophia Conrad yells from a table, "Hold on, I think I have it". Lawanna takes a look at the paperwork that Sophia pulls out of her purse and screams with excitement. It was her paperwork! Sophia explains that when she herself was leaving form lunch she saw the paperwork sitting on the table without a Transflo receipt and wanted to make sure it got back to its owner so that they could get it turned in.

 
Thank you to you both for being strong examples of women in trucking! I hope Lawanna is able to pay it forward for someone like Sophia did for her.
 
#DriveForPTL
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Monday, August 17, 2015

Day in the Life Of: Pricing Department

Hi! My name is Elizabeth Malone, and I am in the pricing department at Paschall Truck Lines. We are located in the corporate office in Murray, KY. I am going to describe a typical day in pricing.

I begin my day at 7am. First, I log into my computer and check my email. I address anything that needs immediate attention and move the rest into folders to complete later. Most of what I receive are Rate Action Worksheets from our sales team. A rate action worksheet is a document our salesman use to request a pricing action for our customer accounts. It can be new pricing, revised pricing, or revising accessorial charges.

Next, I check my “to-do list” that I make the previous afternoon for what will need completed for the
day. Sometimes I mark things off or rearrange in order of importance. This helps me work more
efficiently. This list includes any reports I may have to run for the day, what order I am going to work
through the rate action worksheets, and any miscellaneous tasks that may need to be completed that
are not part of my typical duties.

After I have mapped out how I want to proceed through my day, I begin saving any rate action
worksheets I have received to our shared folder. All of pricing has access to the shared folder to work on pricing worksheets. Once all the worksheets have been saved to the shared, the research process
begins. All worksheets are logged in a document to keep track of what is sent in weekly. Then, we check the billing archive for any rates, accessorial charges, or fuel the customer may have on file, and record it on the worksheet. This ensures we are doing the pricing correctly. Next, we attach any documentation to the worksheet or complete any pricing before submitting the worksheet to our Vice President of Pricing, Greg Davis. Greg reviews all worksheets that come in and approves all pricing we send out. After the worksheets are in Greg’s basket, I move on until he has time to review.

Next, I run any reports on my list. I run daily, weekly, and monthly reports depending on the day. This doesn’t take too long, as I am just telling the AS400 what data I need to complete my reports later in the day. I also check my AS400 messages and voicemail for specific numbers I need for my daily reports. Once all the data is collected, I can put the reports together and deliver to the appropriate parties. Then, I will check my out basket in the pricing shared for any worksheets Greg has approved that can be completed. When the worksheets are complete, we upload any documents we have created to the billing archive and send to the customer.

At the end of the day, I check my email to tie up any loose ends and make sure all my reports have been sent out. Also, I may email some rate quotes to salesman or customer service representatives. I then put together a draft to-do list for the next day. At 5pm, I sign off and head home.

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